Citation

Davidson D, Harrison G. Health Place 2019; 58: e102158.

Affiliation

School of Public Health and Social Work, KG-OB619 - Level 6, O Block B Wing, Queensland University of Technology, Victoria Park Road, Kelvin Grove Qld, 4059, Australia.

Copyright

(Copyright © 2019, Elsevier Publishing)

DOI

10.1016/j.healthplace.2019.102158

PMID

31284219

Abstract

This paper explores telephone counsellors' experiences of the spatial dimensions of their work. Henri Lefebvre's spatial triad is applied to explore how counsellors conceive, perceive, and experience the spaces and places of this work. Three key findings are outlined: 1) the purpose built telephone counselling space is experienced as noisy and distracting; 2) counsellors engage in spatial practices to manage their depth of caller interaction; and 3) counsellors construct a mental place to foster intimacy with callers. These findings contribute to a novel conceptualisation of telephone counselling, raising implications for how it is performed and understood.

Copyright © 2019 Elsevier Ltd. All rights reserved.

Language: en

Keywords

Lefebvre; Spatial practice; Subjective well-being; Telephone counselling