Citation

Ilse R, Neilipovitz D. Healthc. Manage. Forum 2019; 32(4): 224-227.

Affiliation

The Ottawa Hospital; University of Ottawa, Ottawa, Ontario, Canada.

Copyright

(Copyright © 2019, Foundation of the Canadian College of Health Service Executives)

DOI

10.1177/0840470419826469

PMID

31092001

Abstract

This article explores the ethical dilemma of maintaining patient experience and care team well-being when faced with coercive behaviour, specifically bullying by patients, families and substitute decision-makers, which is directed toward providers and health support workers. We discuss some of the contributing societal and environmental factors, the ethical implications for health leaders, and suggest some practical options for managing bullying situations in hospitals.

Language: en