Citation

Ashleigh MJ, Stanton NA. Cogn. Technol. Work 2001; 3(2): 92-100.

Copyright

(Copyright © 2001, Holtzbrinck Springer Nature Publishing Group)

DOI

10.1007/PL00011527

PMID

unavailable

Abstract

This study aimed to investigate the concept of trust within human supervisory control domains. Using repertory grid methodology, a small homogeneous sample of control engineers from two individual companies within the energy distribution industry were found to share a commonality in what they considered to be important characteristics of trust across three groups: intra-team, inter-team and technology. Sixty constructs were elicited which were reduced to 13 core constructs using content analysis. These were categorised into three separate dimensions; emotive, cognitive and behavioural. Differences were found, both within and between the three groups, according to participants' scored level of trust for each group. These results are discussed with a view to developing strategies that may enhance trusting behaviours, especially between teams in applied controlled settings.

Language: en