Citation

Sim MG, Wain T, Khong E. Aust. Fam. Physician 2011; 40(11): 866-872.

Affiliation

MBBS(WA), PGDipDrugAlcAbStud, FRACGP, FAChAM, is Head, School of Medical Sciences and Director, Systems and Intervention Research Centre for Health, Edith Cowan University, Clinical Associate Professor, University of Western Australia and a general practitioner, Dianella, Western Australia.

Copyright

(Copyright © 2011, Royal Australian College of General Practitioners)

DOI

unavailable

PMID

22059214

Abstract

Background Aggressive behaviour is commonly encountered in the general practice setting and can often be de-escalated using good communication skills. Objective This article provides strategies to reduce and manage early aggression in the general practice environment. Discussion Aggressive behaviour usually occurs when a person feels unfairly treated. Having a systematic approach to the problem can improve safety for both staff and patients. This includes patient centred practice, identifying and managing the early signs of aggression to prevent escalation, having a plan to seek assistance if required, setting limits using a calm respectful manner and reinforcing limits using behaviour contracts when required. The physical layout of the practice and restraint of aggressive people are beyond the scope of this article.

Language: en