Citation

Bernard C, Lemerle B, Bichon A, Laurent P, de Meixmoron F, André D, Adjémian A. Sante Publique 2008; 20(Suppl 3): S137-47.

Vernacular Title

Agression du personnel en contact avec le public: de l'agression vecue a la

Affiliation

Echelon national de santé au travail, Caisse centrale de la mutualité sociale agricole, Les Mercuriales, 40, rue lean Jaurès, 93547 Bagnolet cedex, France.

Copyright

(Copyright © 2008, SFSP)

DOI

unavailable

PMID

18773838

Abstract

The Agricultural Social Mutual Insurance System (MSA) has been mobilised to support a corporate approach in the perspective to decrease mortal acts of violence or aggression. The plan brought together the skills of all the companies' actors (management, hygiene committees, safety and working conditions committee, occupational health and safety at work, and salaried workers). The MSA occupational health departments carried out a situational inventory (through a survey of salaried workers exposed to the risk of aggression). An intervention methodology was addressed to the occupational medical practitioners (PECVAT Protocol). A corporate framework agreement has specified the plan that was developed by company and the actors concerned. Finally, an evaluation enabled them to define the level at which this prevention intervention should be implemented.

Language: fr