Citation

ED Manag. 2007; 19(10): 109-111.

Copyright

(Copyright © 2007, Thompson - American Health Consultants)

DOI

unavailable

PMID

17983024

Abstract

Staff members who are victims of violence and fail to report the incident may remain traumatized and unable to perform at their normal level of proficiency; some may not even be able to return to the ED. As a manager, there are steps you can take: Have reporting processes available, and regularly update your staff on what they are and how they are to be used. Be a role model for your staff. Take every event seriously, and follow up with the victim to make sure they receive the help they seek. Be sure to include staff-on-staff verbal abuse as part of your violence-reporting policies and procedures.

Language: en