Citation

Avril E. Ergonomics 2022; ePub(ePub): ePub.

Copyright

(Copyright © 2022, Informa - Taylor and Francis Group)

DOI

10.1080/00140139.2022.2069870

PMID

35451925

Abstract

Previous research has suggested that supervising automation can lead to a decrease in human performance, especially when automation is not totally reliable. Providing context-related information about reliability can help operators to better adjust their behavior in a human-automation interaction context. However, previous studies have not specified the level of accuracy that this information should provide to the human operator. The objective of this study was to investigate the effects of different levels of information accuracy about an automation's reliability on human performance.

RESULTS showed that accuracy of information about reliability improves performance when specific percentages of reliability were given to the participants. Participants had a better performance in the condition of high accuracy of information. A link between perceived reliability and trust was found: the more the trust in automation increased, the more the perceived reliability increased.

Language: en

Keywords

reliability; trust; automation; accuracy; predictability