Citation

Knox CC. Disasters 2022; ePub(ePub): ePub.

Copyright

(Copyright © 2022, John Wiley and Sons)

DOI

10.1111/disa.12544

PMID

35419868

Abstract

Governments' use of social media during all phases of emergency management, especially during disasters, has dramatically increased in the last 20 years. Yet, implementation at the local government level in the United States remains haphazard. As technology and the role social media evolves, there persists a need to understand the socio-technical aspects of the role of social media use in disasters. Qualitative analysis of 26 Hurricane Irma after action reports from county, state, and federal governments and a four-hour focus group session resulted in dominant and subdominant themes including push/pull information, capacity and technical issues, inconsistent messaging, one-way versus two-way communication, timing of messages, and data collection. The manuscript concludes with lessons learned, remaining challenges, evidence of organizational learning, and recommendations for future research.

Language: en

Keywords

social media; emergency management; after action reports; Hurricane Irma