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Abstract
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Counseling Effectiveness
Truax and Carkhuff (1967) have developed a standardized system for evaluating counseling effectiveness for the dimensions of empathy, respect, genuineness, concreteness, and self-disclosure on the part of the counselor. Segments of telephone therapy can be rated by trained raters for the degree of these variables shown by the counselor. To illustrate the application of these rating scales, three samples of telephone calls taken by counselors at the Erie County SPCS were rated:
(1) a brief (ten minute) call taken by each of the 9 clinical associates who cover the weekends and nights on 12 hour shifts,
(2) a second brief call taken by the same clinical associates, and
(3) a ten minute segment of a call taken by each of 13 new volunteers on their first 6-hour
shift as a volunteer telephone counselor.
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Language: en |