Citation

Sercu L. Patient Educ. Couns. 2021; ePub(ePub): ePub.

Copyright

(Copyright © 2021, Elsevier Publishing)

DOI

10.1016/j.pec.2021.09.032

PMID

34627637

Abstract

The article provides a brief account of what a mentally ill patient experienced during an intake in a university psychiatric hospital. The experience was disruptive and almost led the patient to commit suicide. The story illustrates how the context, but especially the caregiver's behavior can aggravate the patient's situation rather than alleviate it, in this case during the gatekeeping intake procedure.

Language: en

Keywords

Emotional intelligence; Empathy; Gatekeeping; Referral & consultation; University psychiatric hospital