Citation

Hudson NW. N. Carol. Med. J. 2015; 76(3): 194-195.

Copyright

(Copyright © 2015, Medical Society of the State of North Carolina)

DOI

10.18043/ncm.76.3.194

PMID

26510230

Abstract

Charlotte Community Health Clinic (CCHC), now a federally qualified health center in Mecklenburg County, opened its doors 15 years ago to low-income, uninsured older adults. Our diverse patient population includes those who are employed, newly unemployed, poor, literate, illiterate, American, multiethnic, and/or multicultural. We continuously ask ourselves how we can engage these patients and their families in their health. Clearly one size does not fit all, yet we have discovered some fundamentals that have allowed us to improve clinical outcomes and patient satisfaction. We strive to accept our patients' unique backgrounds, cultures, and experiences, and we take them seriously. Creating a climate of respect and dignity has reduced many barriers and created an opportunity for conversations and change.

Language: en

Keywords

Ambulatory Care Facilities; Community Health Services; Delivery of Health Care; Humans; Medically Uninsured; North Carolina; Patient Care; Poverty