Citation

Almeida M, Day A, Smith B, Bianco C, Fortuna K. J. Particip. Med. 2020; 12(4): e17053.

Copyright

(Copyright © 2020, Society for Participatory Medicine, Publisher JMIR Publications)

DOI

10.2196/17053

PMID

33242015

Abstract

BACKGROUND: Peer support specialists offering mental health and substance use support services have been shown to reduce stigma, hospitalizations, and health care costs. However, as peer support specialists are part of a fast-growing mental health and substance use workforce in innovative integrated care settings, they encounter various challenges in their new roles and tasks.

OBJECTIVE: The purpose of this study was to explore peer support specialists' experiences regarding employment challenges in integrated mental health and substance use workplace settings in New Hampshire, USA.

METHODS: Using experience-based co-design, nonpeer academic researchers co-designed this study with peer support specialists. We conducted a series of focus groups with peer support specialists (N=15) from 3 different integrated mental health and substance use agencies. Audio recordings were transcribed. Data analysis included content analysis and thematic analysis.

RESULTS: We identified 90 final codes relating to 6 themes: (1) work role and boundaries, (2) hiring, (3) work-life balance, (4) work support, (5) challenges, and (6) identified training needs.

CONCLUSIONS: The shared values of experience-based co-design and peer support specialists eased facilitation between peer support specialists and nonpeer academic researchers, and indicated that this methodology is feasible for nonpeer academic researchers and peer support specialists alike. Participants expressed challenges with agency restrictions, achieving work-life balance, stigma, and low compensation. We present actionable items to address these challenges in integrated mental health and substance use systems to potentially offset workforce dissatisfaction and high turnover rates.

Language: en

Keywords

coproduction; experience-based co-design; health workforce; mental health recovery; patient experience; patient satisfaction; peer support; peer support specialist; substance-related disorders