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Citation
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Sturbelle ICS, Pai DD, Tavares JP, Trindade LL, Beck CLC, Matos VZ. Rev. Bras. Enferm. 2020; 73 Suppl 1(Suppl 1): e20190055. |
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Abstract
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OBJECTIVE: to identify the types of violence that affect the health team in Family Health Units, their offenders, reactions and problems experienced by workers.
METHOD: a cross-sectional, concurrent mixed-type research. The Survey Questionnaire Workplace Violence in the Health Sector was applied to 106 workers from Family Health Units. Of these, 18 answered the semi-structured interview.
RESULTS: verbal aggression (65.1%), bullying (14.2%), racial discrimination (10.4%), physical assault (8.5%) and sexual harassment (4.7%) were prevalent. Patients were the main perpetrators of verbal aggression (79.4%) and bullying (46.7%). Workers responded by telling co-workers and reporting to the boss. Victims remained over-alert, vigilant and tense, relating exposure to violence to absenteeism and the desire to leave the profession.
CONCLUSION: verbal aggression is the most common violence with negative impact on workers' health and work performed.
Language: pt |