Citation

Nivette AE, Akoensi TD. Policing Soc. 2019; 29(4): 471-487.

Copyright

(Copyright © 2019, Informa - Taylor and Francis Group)

DOI

10.1080/10439463.2017.1380643

PMID

unavailable

Abstract

This study examines the effects of three theoretical factors representing both process-based and outcome-based dimensions of police actions on attitudes towards police using an experimental vignette design. We constructed two vignettes depicting citizens' plausible encounters with police in an urban setting in a developing country (i.e. Accra, Ghana) and varied the level of police procedural justice, measured by quality of treatment, lawfulness, measured by whether or not a bribe is present, and effectiveness, measured by whether or not the offender was caught. In line with previous research, we find that dimensions of police procedural justice, lawfulness, and effectiveness all increase citizens' satisfaction. However, we find that in certain situations, unlawfulness and ineffectiveness can undermine any positive influence of procedural justice policing on satisfaction. These findings have implications for criminal justice institutions seeking to improve relations with citizens and boost satisfaction and ultimately legitimacy.

Language: en

Keywords

corruption; effectiveness; Police legitimacy; procedural justice; vignettes