Citation

Findley DJ, Anderson TJ, Bert SA, Nye T, Letchworth W. Res. Transp. Econ. 2018; 71: 27-33.

Copyright

(Copyright © 2018, Elsevier Publishing)

DOI

10.1016/j.retrec.2018.06.009

PMID

unavailable

Abstract

Transportation systems often require travelers to wait for service. Observational data from a wait-time study at ferry terminals demonstrate that the amount of time a vehicle waits to board a ferry is highly dependent on that vehicle's position in line. Queue psychology suggests that unexplained waits, uncertainty, and anxiety make wait times for individuals seem longer. Thus, the vehicle position and wait time relationship can be used to equip ferry service providers with the knowledge to inform and pacify passengers waiting to board a ferry.

Language: en

Keywords

Customer information; Ferry; Ferry terminal; Information; Queue anxiety; Queue length; Queuing; Queuing time; Time perception; Tourism; Travel; Travel information; Travel time; Wait anxiety; Wait perception; Waiting times