Citation

Gillespie GL, Leming-Lee T'. Nurs. Clin. North Am. 2019; 54(1): 21-32.

Affiliation

Vanderbilt University School of Nursing, 461 21st Avenue South, 216 Godchaux Hall, Nashville, TN 37240, USA.

Copyright

(Copyright © 2019, Elsevier Publishing)

DOI

10.1016/j.cnur.2018.10.004

PMID

30712543

Abstract

The purpose of this quality improvement study was to describe the process for workplace aggression (WPA) reporting and the potential failures for this process in a pediatric emergency department. Interviews were conducted with 10 interdisciplinary employees.

FINDINGS yielded 7 tasks following WPA: contact security, contact police, contact clinical manager, notify emergency department director, call safety hotline, complete electronic safety form, and complete paper safety form. Focusing actions to prevent failure modes and causes for (1) notification of the emergency department director and (2) completion of an electronic safety form can garner the greatest improvement in overall risk for WPA reporting.

Copyright © 2018 Elsevier Inc. All rights reserved.

Language: en

Keywords

Emergency department; Quality improvement; Safety committee; Workplace violence