Citation

Motamed M, Yahyavi ST, Sharifi V, Alaghband-Rad J, Aghajannashtaei F. Perspect. Psychiatr. Care 2019; 55(2): 249-254.

Affiliation

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran.

Copyright

(Copyright © 2019, John Wiley and Sons)

DOI

10.1111/ppc.12348

PMID

30637760

Abstract

PURPOSE: This study aims to explore how psychiatric residents and nurses experience the conditions of psychiatric emergency services. DESIGN AND METHODS: This qualitative study was carried out using content analysis. Data were collected through unstructured interviews conducted during three focus groups.

FINDINGS: The results of the focus groups were classified into the following five categories of issues influencing the staff's experiences: repetitive problems, long wait times, ambiguity, insecurity, and stability. PRACTICE IMPLICATIONS: Improving the staff's communication skills and educating them on how to manage violence, establishing a well-functional system of triage, and optimizing bed management and discharge planning are among several potential strategies that might be considered to improve the quality of care in psychiatric emergency services.

© 2019 Wiley Periodicals, Inc.

Language: en

Keywords

psychiatric emergency services; quality of care; staff's experience