Citation

Ojo TK. Transp. Lett. 2019; 11(2): 104-116.

Copyright

(Copyright © 2019, Maney Publishing, Publisher Informa - Taylor and Francis Group)

DOI

10.1080/19427867.2017.1283835

PMID

unavailable

Abstract

This paper contains a literature review of quality of public transport service. The study classified 85 articles published 2005-2015, based on regional context, date of publication, sample size, the nature of the papers, type of public transport studied, the approach adopted to measure service quality with inputs and outputs, and empirical findings. There are different types of public transport assessed from stakeholders' perspectives. Two main approaches pervade the review: conceptual and analytical. The paper makes the recommendation for a research agenda in addressing quality of public transport service.

Language: en

Keywords

Analytical approach; Conceptual approach; Public transport; Service quality