Citation

Lukowsky LR, Der-Martirosian C, Dobalian A. Hosp. Top. 2018; 96(4): 114-122.

Affiliation

Division of Health Systems Management and Policy , University of Memphis School of Public Health , Memphis , Tennessee , USA.

Copyright

(Copyright © 2018, Informa - Taylor and Francis Group)

DOI

10.1080/00185868.2018.1521251

PMID

30588867

Abstract

The purpose of this study is to identify factors influencing patient preferences for communication from the US Department of Veterans Affairs (VA) during natural disasters. The 37-question, probability-based survey collected data from 2,264 VA users living in the Northeast US logistic regression analyses were conducted for top four modalities, and age was identified as the most important predictor of communication preferences. The findings suggest that the use of multiple modalities, such as telephone, television, radio, text, and email is necessary to successfully disseminate information and effectively reach all VA patients in the event of large-scale emergencies.

Language: en

Keywords

Healthcare systems; disasters; information sources; surveys; veterans