Citation

Armstrong N. Workplace Health Saf. 2018; 66(8): 403-410.

Affiliation

Assistant Professor of Nursing, Murray State University.

Copyright

(Copyright © 2018, American Association of Occupational Health Nurses, Publisher SAGE Publications)

DOI

10.1177/2165079918771106

PMID

29792131

Abstract

Workplace incivility is a well-documented issue in nursing in the health care setting. It has the potential to cause emotional and physical distress in victims and potentially affects the quality of care provided. The purpose of this study was to critique and summarize the most recent, available evidence related to interventions in assisting nursing staff working in health care settings in managing incivility. This systematic review of literature yielded 10 studies meeting the criteria. The studies were mostly identified as lower quality research. Despite the lower quality of research, the collection of evidence suggests the use of a combination of educational training about workplace incivility, training about effective responses to uncivil workplace behaviors, and active learning activities to practice newly learned communication skills, in assisting nurses in improving their ability to manage incivility in the workplace.

Language: en

Keywords

application of evidence; incivility; leadership; management; mental health; nursing; research; workplace violence