Citation

Cordenuzzi ODCP, Lima SBS, Prestes FC, Beck CLC, Silva RMD, Pai DD. Rev. Gaucha Enferm. 2017; 38(2): e58788.

Vernacular Title

Estratégias utilizadas pela enfermagem em situações de violência no trabalho em hemodiálise.

Affiliation

Universidade Federal do Rio Grande do Sul (UFRGS). Departamento de Enfermagem Médico-Cirúrgica. Porto Alegre, Rio Grande do Sul, Brasil.

Copyright

(Copyright © 2017, Escola de Enfermagem da Universidade Federal do Rio Grande e do Sul)

DOI

10.1590/1983-1447.2017.02.58788

PMID

28678898

Abstract

OBJECTIVE: To identify strategies that nursing staff use at a haemodialysis unit in situations of violence by patients during care.

METHOD: Qualitative descriptive and exploratory research with focus groups and the participation of eight workers of the nursing staff of a private haemodialysis unit in southern Brazil. The data were subjected to thematic content analysis.

RESULTS: The adopted strategies are described in the following categories: Tolerating violence due to the patient's health condition; Working around conflicting situations and giving in to patient's requests; Adopting a position of rejection to violence; and Staying away from the aggressor patient. FINAL CONSIDERATIONS: Workers and, above all, the institution in the role of mediator, must work together to prevent and discourage violence in the workplace.

Language: en