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Abstract
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AIMS AND OBJECTIVES: To explore Iranian nurses' perceptions of and experiences with the antecedents and consequences of workplace violence perpetrated by patients, patients' relatives, colleagues, and superiors.
BACKGROUND: Workplace violence against nurses is a common problem worldwide, including in Iran. Although many studies have reviewed the antecedents and consequences of workplace violence, limited information is available on this topic. An understanding of the predisposing factors for violence and the consequences of violence is essential to developing programs to prevent and manage workplace violence.
DESIGN: Qualitative descriptive design.
METHODS: In this qualitative study, 22 unstructured, in-depth interviews were conducted with registered nurses who had experienced workplace violence and who were selecting using purposive sampling in nine hospitals. Inductive content analysis was used to analyze the data.
RESULTS: Five categories emerged as predisposing factors: unmet expectations of patients/relatives, inefficient organizational management, inappropriate professional communication, factors related to nurses and factors related to patients, patients' relatives, and colleagues. Individual, familial and professional consequences were identified as outcomes of workplace violence against nurses.
CONCLUSIONS: Workplace violence by patients/their relatives and colleagues/superiors is affected by various complicated factors at the individual and organizational levels. In addition to negatively affecting nurses' individual and family lives, workplace violence may lead to a lower quality of patient care and negative attitudes toward the nursing profession. This article is protected by copyright. All rights reserved.
This article is protected by copyright. All rights reserved.
Language: en |