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Abstract
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INTRODUCTION: Workplace violence is a serious and multidimensional problem that adversely affects professional and personal lives of employees. The aim of this study was to assess the prevalence and characteristics of verbal violence as a part of psychological violence among employees in primary health care in Belgrade, and to identify contributing factors of verbal violence in the workplace.
METHODS: In this cross-sectional study, the final analysis included 1526 employees, using multi-stage sampling. Data were collected using the questionnaire Workplace Violence in the Health Sector Country Case Studies Research, developed by ILO/ICN/WHO/PSI. Descriptive statistics and logistic regression analysis were used to analyse the data. The general response rate was 86.8% (1526/1757).
RESULTS: It was found that 47.8% of the participants were subjected to verbal violence. The main source of verbal violence was patient/client, 55.6% of employees did not report the incident. Among those who did not report the incident, 74.9% believed that reporting violence was useless. The interaction with patients (OR, 1.45; 95% CI, 1.02-2.06) and work between 6pm and 7am (OR, 1.27; 95% CI, 1.01-1.60) were significant contributing factors of verbal violence.
CONCLUSION: The results are indicative of a high prevalence of verbal violence against employees in primary health centres, which could have undesirable consequences. Conducting a better organizational measure and encouraging employees to report workplace violence could reduce the prevalence of verbal violence. UVOD: Nasilje na delovnem mestu je zelo resna in večdimenzionalna težava, ki prizadane strokovno in osebno življenje zaposlenega. Cilj te študije je ovrednotenje razširjenosti in lastnosti verbalnega nasilja kot del psihološkega nasilja med zaposlenimi v osnovnem zdravstvenem varstvu v Beogradu ter prepoznavanje dejavnikov, ki prispevajo k verbalnemu nasilju na delovnem mestu. METODE: Zaključna analiza presečne študije vključuje 1526 zaposlenih z uporabo vzročenja na več stopnjah. Zbiranje podatkov je potekalo z uporabo vprašalnika 'Raziskava študije primerov držav glede nasilja na delovnem mestu v zdravstvenem sektorju' (Workplace Violence in the Health Sector Country Case Studies Research), ki ga je razvil program ILO/ICN/WHO/PSI. Za obdelavo podatkov so bile uporabljene opisne statistike in logistično regresijska analiza. Splošna stopnja odzivnosti je bila 86,8% (1526/1757). REZULTATI: Izkazalo se je, da je bilo 47,8% sodelujočih podvrženo verbalnemu nasilju, glavni vir verbalnega nasilja pa je bil s strani pacienta/stranke, 55,6% zaposlenih pa dogodka ni prijavilo. Med vsemi, ki dogodka ni prijavilo, jih 74,9% verjame, da bi bila prijava odveč. Stik s pacienti (OR, 1,45; 95% CI, 1,02-2,06) in delovni čas med 18h in 7h (OR, 1,27; 95% CI, 1,01-1,60) sta dejavnika, ki znatno prispevata k verbalnemu nasilju. ZAKLJUČKI: Rezultati nakazujejo visoko razširjenost verbalnega nasilja med zaposlenimi v zdravstvenih centrih, kar lahko povzroči neželene posledice. Boljši organizacijski ukrepi ter spodbujanje k prijavi nasilja na delovnem mestu bi lahko zmanjšalo razširjenost verbalnega nasilja.
Language: en |