Citation

Jaycox LH, Ramchand R, Ebener PA, Barnes-Proby D, Gilbert ML. Rand Health Q. 2016; 5(3): 8.

Copyright

(Copyright © 2016, Rand Corporation)

DOI

unavailable

PMID

28083405

Abstract

This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.

Language: en