Citation

Colvin ML, Pruett JA, Young SM, Holosko MJ. Violence Against Women 2017; 23(8): 973-992.

Affiliation

University of Georgia, Athens, USA.

Copyright

(Copyright © 2017, SAGE Publishing)

DOI

10.1177/1077801216654574

PMID

27364005

Abstract

Using archival data, this case study systematically examines telephone calls received by a regional sexual assault hotline in the Southeastern United States over a 5-year period. A stratified random sample (n = 383) reveals that hotline staff require diversity and depth in knowledge and skills, demonstrated by the hotline's primary use as a crisis service, combined with notable use by long-term survivors.

FINDINGS include the utility of the hotline by survivors and community stakeholders, categories of assault, the time gap between incidents occurring and contacting the hotline, call severity and urgency, and services and referrals provided. Implications for training, practice, and future research are discussed.

© The Author(s) 2016.

Language: en