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Citation |
Edrees H, Brock DM, Wu AW, McCotter PI, Hofeldt R, Shannon SE, Gallagher TH, White AA. J. Healthc. Risk Manag. 2016; 35(4): 14-21. |
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Affiliation |
Department of Medicine, University of Washington School of Medicine, Seattle. |
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Copyright |
(Copyright © 2016, American Society for Healthcare Risk Management - American Hospital Association) |
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DOI |
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PMID |
27088771 |
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Abstract |
Risk managers often meet with health care workers who are emotionally traumatized following adverse events. We surveyed members of the American Society for Health care Risk Management (ASHRM) about their training, experience, competence, and comfort with providing emotional support to health care workers. Although risk managers reported feeling comfortable and competent in providing support, nearly all respondents prefer to receive additional training. Risk managers who were comfortable listening to and supporting health care workers were more likely to report prior training. Health care organizations implementing second victim support programs should not rely solely on risk managers to provide support, rather engage and train interested risk managers and provide them with opportunities to practice. Language: en |