Citation

Nicklas JP, Schlüter N, Winzer P. Int. J. Transp. 2014; 2(3): 117-128.

Copyright

(Copyright © 2014, Science and Engineering Research Support Society)

DOI

10.14257/ijt.2014.2.3.07

PMID

unavailable

Abstract

This paper points out the importance of research in the field of the perception of security. It starts with the lack of usability of state of the art methods for gathering passenger perception of security in public mass transportation. Based on defined problems and requirements, a new methodical approach for detecting and analyzing objective situation data and subjective passenger perception is described. Afterwards, the test run of this new approach at Cologne main station is described and findings on customer perception during events like soccer games are presented. Finally, the conclusion sums up the results of this research on the new approach for measuring passenger perception of security in public mass transportation systems.

Keywords: perception of security, perception of customer, public mass transportation, security evaluation