Citation

McKenzie DM. Int. J. Law Psychiatry 2015; 39: 52-59.

Affiliation

Institute for Safety, Compensation and Recovery Research, Monash University, Melbourne, Australia. Electronic address: donna.mckenzie75@gmail.com.

Copyright

(Copyright © 2015, Elsevier Publishing)

DOI

10.1016/j.ijlp.2015.01.021

PMID

25660062

Abstract

Stress triggered by workplace-based interpersonal conflict can result in damaged relationships, loss of productivity, diminished job satisfaction and increasingly, workers' compensation claims for psychological injury. This paper examined the literature on the role and effectiveness of mediation, as the most common method of Alternative Dispute Resolution, in resolving workplace relationship conflict. Available evidence suggests that mediation is most effective when supported by organisational commitment to ADR strategies, policies and processes, and conducted by independent, experienced and qualified mediators. The United States Postal Service program REDRESS™ is described as an illustration of the successful use of mediation to resolve conflict in the workplace.

Language: en