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Journal Article

Citation

Houghton RJ, Baber C, Stanton NA, Jenkins DP, Revell K. Ergonomics 2015; 58(3): 434-449.

Affiliation

a Horizon Digital Economy Research, University of Nottingham , Nottingham , UK.

Copyright

(Copyright © 2015, Informa - Taylor and Francis Group)

DOI

10.1080/00140139.2014.966770

PMID

25555174

Abstract

Cognitive Work Analysis (CWA) allows complex, sociotechnical systems to be explored in terms of their potential configurations. However, CWA does not explicitly analyse the manner in which person-to-person communication is performed in these configurations. Consequently, the combination of CWA with Social Network Analysis provides a means by which CWA output can be analysed to consider communication structure. The approach is illustrated through a case study of a military planning team. The case study shows how actor-to-actor and actor-to-function mapping can be analysed, in terms of centrality, to produce metrics of system structure under different operating conditions.


Language: en

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