Citation

Abdullah CH, Hamed S, Kechil R, Hamid HA. Int. J. Soc. Sci. Humanit. 2013; 3(4): 365-368.

Copyright

(Copyright © 2013, IACSIT Press)

DOI

10.7763/IJSSH.2013.V3.263

PMID

unavailable

Abstract

Emotional management is the ability to maintain control when situation, people and events make excessive demands. This ability is an important mechanism for the civil servants to acknowledge emotions and recognizing coping strategies. The purpose of this study is to identify how the civil servant dealing in the emotional management at work place. This includes developing an effective model to manage emotional level at work place. The participants were 120 civil servants randomly selected from the eleven government's departments in Seberang Perai Tengah. The study adopts a quantitative method. The result indicated that the "Doa" (invocation- is an act of supplication) is the prime method in managing emotions. Another way to manage emotions is to be patient and willing to endure towards any problems encounter. These two positive actions enable to buffer the negative effects of emotional level on civil servants.

Language: en