Citation

Autrey PS, Howard JL, Wech BA. J. Nurs. Adm. 2013; 43(3): 155-159.

Affiliation

Author Affiliations: Director Medical Nursing and Adjunct Assistant Professor (Dr Autrey), University of Alabama Hospital at Birmingham and School of Nursing; Professor (Dr Howard); Associate Professor (Dr Wech), School of Business, University of Alabama at Birmingham.

Copyright

(Copyright © 2013, Lippincott Williams and Wilkins)

DOI

10.1097/NNA.0b013e318283dc90

PMID

23425913

Abstract

OBJECTIVE: : This research seeks to identify the sources of, reactions to, and tactics that nurses use to address aggression in the workplace. BACKGROUND: : Models explaining aggression have limitations and do not address the tactics that victims use when confronted with aggression. METHODS: : Personal interviews were conducted with 47 RNs at a large university hospital. Grounded theory techniques were used in the analysis. RESULTS: : Tactics varied by the type of perpetrator being addressed. Coworkers were likely to be the aggressor, with patient care technicians being the most commonly identified aggressor toward RNs. CONCLUSIONS: : Knowing the sources, reactions, and tactics used in response to aggression is necessary to support the development of preventive and responsive strategies from individual and organizational perspectives.

Language: en