Citation

Hernantes J, Labaka L, Laugé A, Sarriegi JM. Int. J. Emerg. Manage. 2012; 8(3): 245.

Copyright

(Copyright © 2012, Inderscience Publishers)

DOI

10.1504/IJEM.2012.047528

PMID

unavailable

Abstract

Crisis is a wide concept which may include a diverse set of events and behaviour patterns. Thus, crisis management requires complementary approaches that provide a more complete perspective. This paper describes a useful methodology to analyse crises from a multiple perspective approach that contributes to acquire a more deep understanding about crises and their management. The first approach focuses on the peak of the crisis paying attention to how to respond to the crisis-triggering event and to the cascading effects that amplify the crisis impact. The second approach adopts a long-term perspective, identifying the relationship between the policies implemented on the pre-crisis phase and the subsequent impacts on the crisis peak and post-crisis phases. The third approach researches on the learning process from one crisis to the next one.