Citation

Bateman RP. Proc. Hum. Factors Ergon. Soc. Annu. Meet. 1979; 23(1): 119-123.

Copyright

(Copyright © 1979, Human Factors and Ergonomics Society, Publisher SAGE Publishing)

DOI

10.1177/107118137902300130

PMID

unavailable

Abstract

In an automated airport ground transportation system, passengers who are not familiar with the system nor oriented with respect to the airport, are faced with the problem of selecting a vehicle and destination to change between airlines. The design of an interface between an untrained human user and an automated system requires skillful application of basic human factors principles. An existing system was studied to determine its effectiveness. Passengers were interviewed to identify specific problems. An operational sequence diagram was used to analyze the interface problem. A simplified sequence is proposed in a design modification which can be implemented at minimum cost. A redesign of the complete interface, using the power of the computer which controls the system, and applying human factors principles, results in a greatly simplified operational sequence diagram and is recommended for future systems.

Language: en