Citation

Flin RH., Burns C. Hum. Factors Aerosp. Safety 2004; 4(4): 289-306.

Copyright

(Copyright © 2004, Ashgate Publishing)

DOI

unavailable

PMID

unavailable

Abstract

Trust has been of great interest in organisational research and it is starting to emerge as an important topic in safety management. This paper provides a brief introduction to the concept of trust and considers the role of trust in managing safety in high hazard organisations. A case is made for why trust is important in the aviation industry and some of the evidence linking trust to safety outcomes and worker behaviours is reviewed. Recommendations for how to build trust within an organisational setting are made by focusing on three factors of perceived trustworthiness: ability, benevolence and integrity.