Citation

Simpson P, Owens C, Edkins G. Hum. Factors Aerosp. Safety 2004; 4(3): 153-167.

Copyright

(Copyright © 2004, Ashgate Publishing)

DOI

unavailable

PMID

unavailable

Abstract

Expected Safety Behaviours (ESBs) or non-technical skills are becoming an accepted aspect of pilot training, however, the concept has not been widely applied to cabin crew. This situation is changing, as regulatory authorities start to require the assessment of cabin crew CRM and safety behaviours. Qantas has developed a set of expected safety behaviours for the training and assessment of cabin crew. Unlike previous sets of behavioural markers, the cabin markers were developed using a valid scientific methodology. The ESBs were derived from 80 interviews conducted with experienced cabin crew using the critical decision method protocol, which uses probing questions to explore critical decision events. Seven ESB categories were derived; situation awareness, passenger management, crew management, workplace safety, operational understanding, negotiation and influencing skills, and information and resource management.