Citation

Owen C. Hum. Factors Aerosp. Safety 2004; 4(4): 289-306.

Copyright

(Copyright © 2004, Ashgate Publishing)

DOI

unavailable

PMID

unavailable

Abstract

In aviation human factors, much has been made of the benefits of strategies to enhance teamwork in terms of improving the safety and performance of aircrews. However, very little research has examined the relevance of these teamwork models in other domains such as air traffic control (ATC), and in the past this has meant that transferring these benefits to an ATC environment has been problematic. This paper reports on a study exploring perceptions of coordination and communication for air traffic controllers working in an Australian environment. The study involved, in part: (a) 50 hours of observation of ATC work; and (b) 50 interviews with Air Traffic Controllers. The paper will outline controller's perceptions of the collaborative elements of ATC work. Implications for training and work practice will be discussed.