Citation

Baronet AM, Gerber GJ. Eval. Program Plann. 1997; 20(4): 443-453.

Copyright

(Copyright © 1997, Elsevier Publishing)

DOI

10.1016/S0149-7189(97)00024-4

PMID

unavailable

Abstract

Variables determining client satisfaction with crisis intervention services were evaluated. The short version of the Client Satisfaction Questionnaire (CSQ-8), and open ended questions were used in telephone interviews of clients and significant others. Results showed that 40% of the total variance of client satisfaction was explained by clients' evaluation of workers. Low correlations were found between reports of clients and significant others, implying that different factors determine satisfaction for each group.