Citation

Jallat F, Shultz CJ. J. World Bus. 2011; 46(4): 476-486.

Copyright

(Copyright © 2011, Elsevier Publishing)

DOI

10.1016/j.jwb.2010.10.008

PMID

unavailable

Abstract

Lebanon is a complex country of extraordinary promise; often thrust into crisis, including recent military assaults, terrorist attacks and bombings. The authors share findings from a longitudinal field-study of the evolving political and business climate of Lebanon, emphasizing a particular MNC that is thriving amidst social, ideological and political conflicts. A synthesis of primary and secondary data revealed the InterContinental Phoenicia hotel as a model institution in the face of extreme crisis. Key managerial insights that can be helpful to investors, MNCs and managers in the Middle East and other places subjected to similarly extreme conditions are shared.