Citation

Hollnagel E, Kaarstad M, Lee HC. Ergonomics 1999; 42(11): 1457-1471.

Affiliation

erik.hollhagel@hrp.no

Copyright

(Copyright © 1999, Informa - Taylor and Francis Group)

DOI

10.1080/001401399184811

PMID

10582035

Abstract

The study of accidents ('human errors') has been dominated by efforts to develop 'error' taxonomies and 'error' models that enable the retrospective identification of likely causes. In the field of Human Reliability Analysis (HRA) there is, however, a significant practical need for methods that can predict the occurrence of erroneous actions--qualitatively and quantitatively. The present experiment tested an approach for qualitative performance prediction based on the Cognitive Reliability and Error Analysis Method (CREAM). Predictions of possible erroneous actions were made for operators using different types of alarm systems. The data were collected as part of a large-scale experiment using professional nuclear power plant operators in a full scope simulator. The analysis showed that the predictions were correct in more than 70% of the cases, and also that the coverage of the predictions depended critically on the comprehensiveness of the preceding task analysis.

Language: en