Citation

Benson BE. Clin. Toxicol. (Phila) 2011; 49(9): 799-800.

Affiliation

University of New Mexico College of Pharmacy, New Mexico Poison & Drug Information Center , 1 University of New Mexico, Albuquerque , NM USA.

Copyright

(Copyright © 2011, Informa - Taylor and Francis Group)

DOI

10.3109/15563650.2011.621069

PMID

22077245

Abstract

Interactive voice response systems (IVR) have traditionally been used by banking and credit card industries to rapidly process information requests for their customers. Today IVR technology is being used in clinical medicine to randomize patients in clinical studies, to collect patient data, and to follow-up on recently discharged patients. Use of IVR systems by poison centers is relatively new. This commentary explores the advantages and disadvantages of applying IVR technology to the medication identification requests in poison centers.

Language: en