Citation

Taylor JC. Int. J. Ind. Ergonomics 2000; 26(2): 201-215.

Copyright

(Copyright © 2000, Elsevier Publishing)

DOI

unavailable

PMID

unavailable

Abstract

Maintenance resource management (MRM) is defined as collaboration and communication for maintenance safety. Its origins and separate roots are identified. Two recent and well-documented case examples are reviewed and assessed in terms of degree of top management support, the quality of intervention, and the extent of measurement and feedback. Systems thinking and culture change as current themes in aviation human factors are discussed and accumulating evidence is examined. The view of maintenance unity in the context of the larger organizational system is proposed.Relevance to industryMaintenance human factors plays an increasing part in airline safety. Maintenance resource management is the part of maintenance human factors which addresses the issues of management, organization, communication, problem solving, and decision making. MRM is important in addressing error correction and avoidance in the stressful and complex environment of commercial aviation.