Citation

Gartner J, Wahl S. Int. J. Ind. Ergonomics 1998; 21(3-4): 221-232.

Copyright

(Copyright © 1998, Elsevier Publishing)

DOI

unavailable

PMID

unavailable

Abstract

In contrast to most programs for shift scheduling our approach is not based on the definition (of a few) explicit requirements and does not generate schedules automatically. There are two main differences. First, it does not deal with the vagueness and the ambiguity of real world requirements as neglectable shortcomings of pure scheduling problems, but tries to exploit the corresponding design options. Second, we give the schedulers a much more active and responsible role. We try hard to support designers to take into account whatever they consider to be important and let them use their experience, their tacit knowledge and their creativity. The system helps to analyze design options, reduces tedious work and eases assessment.The SHIFTPLANASSISTANT (SPA) and the PREANALYSIS-TOOLS were developed in intense cooperation with professional designers in the tradition of work-oriented design. They are in use in several companies and in consultancy. Evaluation shows significant time-savings. The approach, the systems, first experiences and implications are discussed.Relevance to industryA new approach and a system for computer-supported shift scheduling are presented. It successfully improves schedule-design within all the obstacles of real-life planning.