Citation

Drury CG. Appl. Ergon. 1998; 29(3): 213-216.

Affiliation

Department of Industrial Engineering, State University of New York at Buffalo 14260, USA.

Copyright

(Copyright © 1998, Elsevier Publishing)

DOI

unavailable

PMID

9676338

Abstract

A job instruction document, or workcard, for civil aircraft maintenance produced a number of paperwork errors when used operationally. The design of the workcard was compared to the guidelines of Patel et al [1994, Applied Ergonomics, 25 (5), 286-293]. All of the errors occurred in work instructions which did not meet these guidelines, demonstrating that the design of documentation does affect operational performance.

Language: en