Citation

Rodríguez J, Griffin G. J. Transp. Res. Forum 1990; 30(2): 453-464.

Copyright

(Copyright © 1990, Transportation Research Forum)

DOI

unavailable

PMID

unavailable

Abstract

The motor carrier industry faces a costly problem with driver turnover and a general driver shortage. This paper looks at drivers' opinions about specific areas of their work and how important these areas are to their job satisfaction. Management's perceptions of drivers are also addressed and compared to drivers' opinions. Job satisfaction is hypothesized to impact driver productivity, turnover among current drivers, new driver attraction, and the number of drivers leaving the industry. In addition, reducing turnover has been shown elsewhere to have positive impacts on safety. Career advancement was shown to be important or very important to 75% of drivers. However, only 40% thought their company was very or somewhat concerned about their career advancement. Driver image and customer service were two additional areas of interest to drivers. Strategies are suggested to help managers incorporate these results into a plan of action.