Learning from the Katrina Crisis: A Global and International Perspective with Implications for Future Crisis Management

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Learning from the Katrina Crisis: A Global and International Perspective with Implications for Future Crisis Management
Citation	Farazmand A. Public Adm. Rev. 2007; 67: 149-159.
Copyright	(Copyright © 2007, American Society for Public Administration, Publisher John Wiley and Sons)
DOI	10.1111/j.1540-6210.2007.00824.x
PMID	unavailable
Abstract	The study of crisis and emergency management—or mismanagement—during Hurricane Katrina will continue to proliferate in the near future. This article presents a global and international perspective on Katrina as a case of “grand failure” in crisis and emergency management, with lessons and implications for future crisis management. Benefiting from empirical data collected from international interviews, the essay presents a theoretical analysis of emergency governance and crisis management, discusses a detailed global perspective on Katrina crisis management as “management and leadership crisis,” offers a number of key lessons learned from Katrina, and draws policy and administrative recommendations for future crisis and emergency management through a theory of “surprise management” that is adaptive, collaborative, and citizen engaging and draws on chaos and complexity theories to cope with hyper-uncertainties and unknowns.