Citation

Yang J. J. Occup. Organ. Psychol. 2008; 81(1): 29-46.

Copyright

(Copyright © 2008, Wiley-Blackwell)

DOI

10.1348/096317907X203742

PMID

unavailable

Abstract

In this paper, I suggest that counterproductive behaviour in the workplace has ripple effects throughout the service environment. Specifically, it was hypothesized that co-workers' organizationally and interpersonally directed counterproductive behaviour will have a negative, indirect association with focal employees' service performance, through the mediation of psychological perceptions of climate for service. Survey data were collected from 293 employees and their corresponding managers working at a fast-food restaurant chain, consisting of 16 stores. Structural equation modelling results supported the hypothesized relationships.