Citation

Johnson DI. West. J. Commun. 2007; 71(3): 196-215.

Copyright

(Copyright © 2007, Western States Communication Association, Publisher Informa - Taylor and Francis Group)

DOI

10.1080/10570310701518427

PMID

unavailable

Abstract

The present study investigates the association between threats to requesters' and refusers' face needs and perceptions of refusal message effectiveness and appropriateness. Results suggest that perceived refusal effectiveness is negatively associated with threat to a requester's negative face but positively associated with threat to a refuser's positive face. Perceived refusal appropriateness was associated with interactions of multiple face threats. Overall, results support that judgments of appropriateness are influenced by the combination of face threats present. Specifically, low levels of one type of face threat are associated with perceptions that increasing other face threats is inappropriate.