Citation

Pennebaker D, Vogels R. Int. J. Health Care Qual. Assur. Inc. Leadersh. Health Serv. 2002; 15(1): 17-24.

Affiliation

Centre for Mental Health Services Research, Mount Lawley, Australia.

Copyright

(Copyright © 2002, MCB University Press)

DOI

10.1108/09526860210415579

PMID

12004479

Abstract

An audit on quality and service effectiveness at a community mens' meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six-week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow-up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360-degree cycle of monitoring, assessing, taking action, follow-up and feedback.

Language: en