Citation

Dube LF, Black GS. Int. J. Consum. Stud. 2010; 34(3): 333-338.

Copyright

(Copyright © 2010, John Wiley and Sons)

DOI

10.1111/j.1470-6431.2009.00813.x

PMID

unavailable

Abstract

The purpose of this research is to evaluate differences in consumer perception before and after national traumatic events such as the terrorist attacks that took place on 11 September 2001. The authors found a significant difference in consumer ethnocentrism, patriotism, time management, attitude towards regulation of business and product quality following the terrorist attacks. These differences impact consumer purchase decision processes and become important to businesses that are targeting these consumers with their product offerings. In addition, marketing managers' understanding of change in consumer perceptions and attitude should impact how consumer products are marketed.