Citation

Poole R. Am. City Cty. 1999; 114(4): 26.

Copyright

(Copyright © 1999, Penton Media)

DOI

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PMID

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Abstract

The Ohio Department of Transportation (ODOT) instituted its Snow and Ice Spotters Program in 1998. Seven residents are chosen as spotters by the county garages and are called once a week. Survey questions identify the types of conditions that were present that week and ask spotters to rate the department in areas such as response time, thoroughness, and communication with the public. The spotters may also offer additional praise or complaints. Observations are entered into a database, and each individual county garage's progress is tracked over time. The database also automatically forwards the information to the state's transportation districts and to its central office.